Registration
There is a one-time registration fee of $25 per family. Payment
must be made at the time of registration. For private swim lessons
a credit card must be held in order to hold the lesson time.
Please arrive on time for your class or lesson
Regardless of what time a swimmer arrives, lessons will not extend
longer than 5 minutes past the scheduled end time. (Schedule
permitting).
Swimming Attire
Swimsuits - Although it is not a requirement, we recommend that
girls wear one-piece swimsuits
Goggles* – It is strongly encouraged that all swimmers wear a
pair of goggles during lessons.
Swim Caps* - All swimmers with hair below their ears must wear
a swim cap.
Swim Diapers* - Children under the age of 3 or children who are
not yet potty trained must wear a swim diaper. See “Accidents
Policy” below.
*All of these items are available for purchase at SwimLabs
Accidents Policy
While we understand that accidents happen, if a child has a fecal
accident in the water that may contain harmful bacteria or
a parasite, it may cause us to close that pool for a lengthy
period of time for the decontamination process. Therefore,
please do your best to avoid your child having an accident
during the lesson. If a pool much be closed due to your child’s
accident, you will be assessed fees lost due to the closure.
Instructors
Instructors are subject to change. You may make a request, but
we cannot guarantee that you will be able to have a specific
instructor. We do our best to keep the classes consistent,
but we cannot guarantee that you will have the same instructor
from class to class. It is beneficial to periodically have
different instructors to enhance the learning process.
Pool Area/ Waiting Room
Parents, if your child is in a lesson, we ask that you please
stay in the waiting area until the lesson is finished. Please
do your best to monitor your children in the waiting area.
Group Swim Lesson Payment Options & Make-Up Policies
Pay per session
- Payment is required at the time of registration
- By paying for a 4-week session, you are not guaranteed a spot
in the class after the 4 classes unless you inform us that
you plan to continue in that class.
Make-Ups
- We offer one make-up class per month, at 7:00 pm on the third
Wednesday of the month. If your child misses a class during their
session they may attend this class however they MUST sign up
for the class prior to that night. This class is open to any
age or level student.
Class Sizes
Our group swim classes are limited to a maximum of four participants
per instructor. SwimLabs reserves the right to combine classes
or to move a child into a different lesson in an effort to
better utilize our pools.
Class Schedule:
Classes are on-going. There are no start/end dates associated
with sessions. Swimmers can join us at any time of the month
or year, subject to availability. Our class schedule is subject
to change anytime. We will do our best to inform you of any
upcoming changes in advance.
Private / Semi-Private Swim Lesson Payment Options & Scheduling
Pay per lesson
- A credit card must be put on hold in order to secure a lesson.
- Lessons may be paid for at the time of each lesson via credit
card or check or cash. However, we must have a credit card number
on file in the instance that a swim lesson is missed (please
see next item).
- Cancellations - For private lessons and semi-private lessons
we require 24 hours notice. If less than 24 hours notice is given,
then you will be charged for that lesson or if you have a package
then one lesson will be deducted from your package.
Packages
- Packages may be purchased for private and semi-private swim
lessons.
- Each time you arrive for a lesson a lesson is deducted from
your package.
- Cancellations - If you have a package and you cancel a lesson
less than 24-hours prior to your scheduled lesson then a lesson
will be deducted from your package. (Please see cancellation
policy above)
Scheduling for private and semi-private lessons
You may schedule your private or semi-private swim lessons as
you wish. If you would like to schedule your lessons at the
same time week to week please speak with an employee at SwimLabs
about setting that up for you. Otherwise, we will not reserve
that time for you and will book other lessons.
Private lessons are one participant and semi-privates are two
participants (we do not arrange semi-private lessons between
parties).
