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Careers at SwimLabs Westchester

Turn your passion into your career!

We help our swimmers be safer, compete smarter, feel confident, and enjoy a life-long love of the sport

There are few times in life where you find the opportunity to truly make a difference. At SwimLabs, we do it everyday! Not only are we teaching a life saving skill, we’re instilling a sense of pride and confidence in kids every day.

We are looking for enthusiastic, self-motivated, energetic adults to join our Albuquerque team. The ideal candidate has a welcoming, bright personality, is very well organized, punctual and has a positive can-do attitude. If you are a person with a passion for the swimming community, a love for opportunities to make a real difference, and a desire to work with a world-class team, let us know. There is a job opportunity for you at SwimLabs!

Ready for an opportunity to make a real difference? Apply below! 

Client Services Representative

Job Description

Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintains facility appearance and cleanliness.


Welcomes visitors and clients by greeting them, in person or on the telephone, answering or referring inquiries.

Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.

Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.

Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary, scheduling classes and appointments.

Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.

Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to workstations.

Prepares and tracks donations to non-profit organizations.

Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.

Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.

Contributes to team effort by accomplishing related results as needed.

Updates job knowledge by participating in educational opportunities.


Happy and professional disposition; hospitable and caring

Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations

Strong communication skills including telephone, verbal and written communication, and listening

Experience with computer scheduling software

Experience using spreadsheets and word processing software such as Microsoft Windows

Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.

Dependable and flexible schedule: will be required to work some evenings and weekends

Experience with Office Suite, Outlook


Preferred qualifications:

Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression

CPR & First Aid Certified

Swim Instructor

Job Description
Accomplishes department objectives by teaching clients how to swim; maintaining facility cleanliness; participating in special promotional events; providing exceptional customer service.
Teaches group swim classes and private lessons to all ages and abilities; conducts lessons according to SwimLabs training; upholds company core values and displays competence in performing expectations.
Provides accountability by submitting lesson plans in a timely manner; completes lesson notes for private lessons; communicates issues or questions to management.
Establishes strategic goals by using lesson plans; builds relationship with clients; is prepared to teach upon arrival to work; is safe and competent to be left alone.
Accomplishes responsibilities outside of teaching objectives by documenting completed tasks; takes initiative to find work; uses sound judgment to make decisions.
Maintains quality service by enforcing quality and customer service standards; provides a safe and comfortable environment for all clients; resolves issues; identifying needs; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
Contributes to team effort by accomplishing related results as needed.
Customer Service, Performance Management, Lesson Management, Quality Management, Effective Communication, Results Driven, Team Oriented, Teachable, Handles Pressure, Giving Feedback, CPR & First Aid Certified. 

SwimLabs Swim School


3 Westchester Plaza, Elmsford, NY 10523   nyca@safesplashswimlabs.com

Class Hours

  • Sunday
    8:00 AM - 4:00 PM ET
  • Monday
    1:00 PM - 8:00 PM ET
  • Tuesday
    1:00 PM - 8:00 PM ET
  • Wednesday
    1:00 PM - 8:00 PM ET
  • Thursday
    3:00 PM - 8:00 PM ET
  • Friday
    3:00 PM - 8:00 PM ET
  • Saturday
    8:00 AM - 4:00 PM ET