Q. How do I sign up for Group Lessons or ParentTot Lessons?
A. Please call SwimLabs to sign up for Group Lessons and ParentTot so we can make sure your swimmer is placed in the correct class.
Q. What do I need to bring to my lesson?
A. Please bring a towel, goggles, cap or hair tie (for swimmers with hair past their chin), and a swimsuit. All of these items are available to purchase at SwimLabs. ParentTot swimmers and swimmers who are not potty-trained, are required to wear an approved waterproof diaper.
Q. Do you offer make-ups for missed classes?
A. SwimLabs does not offer make-up classes for missed group lessons. Over the years we have found that there are more complaints about the actual make-up class itself than if there were no make-ups at all. In other words, in order to maintain high standards for our weekly classes and our obligation to retain the integrity of the structure in which we teach, we no longer offer make-up classes for missed lessons.
Q. How do I know if my lesson is cancelled due to weather?
SwimLabs Montgomery County will generally follow Montgomery County Public School (MCPS) weather closure decisions.
* If MCPS is Closed, SwimLabs will cancel morning classes. We will reassess by 1pm and open for afternoon/evening classes if the weather improves. We will update our voicemail, call center, website and Facebook.
* If MCPS has a Delayed Opening, we will cancel all morning classes and open for the afternoon/evening classes.
* If MCPS has an Early Dismissal or Cancels After School Activities, we will cancel all afternoon/evening classes.
All students in cancelled lessons will receive a credit for future lessons. Should you be uncertain about weather decisions, please contact the front desk at 240 801 4518 or the call center at 240 449 4900.
Q. Do I get a discount for multiple children?
A. We do not offer a discount for multiple children but we do offer a referral discount when someone mentions your name upon registration.
Q. Are these the only pools you have?
A. Yes, we teach in the SwimLabs Pools because they are warm-water pools built with benches that go all around the perimeter so even small children can stand comfortably and remain safe. This means that all of our lessons, whether private or group, take place in a small space with no more than four participants in the pool. Another important feature of our pools is the bar mounted at the front of each pool, directly in the path of the current. The bar creates a stationary position in the pool that we use at every level of our lessons, from beginning students with fears of the water, to our competitive stroke analysis sessions. Like our other technique building tools, the bar allows us to isolate different swimming techniques in a controlled environment. We have created the 100 Stroke Club that we use to benchmark measurement for swimming in a standard 25 yard pool.
Q. How do I stop or suspend my Auto Pay?
A. To withdraw from lessons, please log into your secure client portal here and process the form to withdraw. All withdraws are due by the 15th of the month for the upcoming month. If we receive your withdrawal after the 15th of the month, a late withdrawal fee may be charged to your account.
Q. Can I sign my child up to take group classes only every other week?
A. Group classes must be once a week because we have designed our program to work the best when we see swimmers on a consistent once-a-week basis.
Q. What is your cancellation policy for Private Lessons?
A. SwimLabs requires 24-hour notice for cancellations of private lessons purchased through our packages. Group lessons and monthly Privates require notice by the 15th of the month prior to stopping lessons.
Q. I took my child to a big pool and he/she is scared to swim – How can I help them?
A. The first time you take your child to a big pool, be reasonable with your expectations. The big pool is a new environment that is different from SwimLabs – cooler deeper water, a less controlled environment and more things happening can contribute to a lack of motivation for your child to show off their swimming skills. Don’t force them to swim, let them choose – if you’ve seen their swimming at SwimLabs, trust that they will show you their strokes when they are ready. Get in the water with them and make sure they have a good time and are comfortable in this new environment – once they are comfortable they will want to show off what they can do.