SwimLabs Swim School - Encinitas
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SWIMLABS ENCINITAS FAQs

Swimming Lesson Frequently Asked Questions

How do I sign up for lessons?

  1. Private lessons, Competitive Private Lessons and Video Stroke Analysis sessions can be booked online or by calling SwimLabs at (760) 230-2500.

  2. Group Lessons can be scheduled by calling SwimLabs at (760) 230-2500.

Can I do a Trial Lesson?

Yes!  We offer Group and Private Learn-to-Swim trial lessons. For a swimmer brand new to SwimLabs, we will extend a 25% discount on a single Group swim lesson, or any type of Private learn-to-swim lesson. This trial lesson will allow you the opportunity to try us out and determine if we are the best swim school for your family!  Please call our Front Desk team to schedule at (760) 230-2500.

What is your cancellation policy? 

FOR GROUP LESSONS

We will allow one Group Lesson to be rescheduled per month. In order to reschedule the lesson:

  1. SwimLabs must receive notification any time prior to the start of the lesson by calling/emailing our front desk to request the reschedule.

  2. You will not be able to reschedule a missed lesson if notification is received any time after the lesson has started. That lesson will be lost.

  3. You will have 7 days to reschedule the lesson. After 7 days, the lesson will be lost if not rescheduled. Once the lesson is rescheduled - it cannot be rescheduled again.

  4. Reschedule Fee: There will be a reschedule fee charged for any lesson rescheduled based on the following schedule:
    • September – March: Lesson Reschedule Fee is $5 per reschedule.
    • April – August (High Season): Lesson Reschedule Fee is $10 per reschedule.  

FOR PRIVATE LESSONS

We will allow one Private Lesson to be rescheduled per month.  In order to reschedule the lesson:

  1. SwimLabs must receive notification any time prior to the start of the lesson by calling/emailing our front desk to request the reschedule.

  2. You will not be able to reschedule a missed lesson if notification is received any time after the lesson has started. That lesson will be lost.

  3. You will have 30 days to reschedule the lesson. After 30 days, the lesson will be lost if is not rescheduled. Once the lesson is rescheduled - it cannot be rescheduled again.  
     
  4. Reschedule Fee: There will be a reschedule fee charged for any lesson rescheduled based on the following schedule:
    • September – March: Lesson Reschedule Fee is $25 per reschedule.
    • April – August (High Season): Lesson Reschedule Fee is $35 per reschedule - independent of your child’s attendance.

What do I need to bring to my lesson?  

Towel, goggles, cap or hair tie, and swimsuit. We do have full shower facilities and changing rooms available. We also provide complimentary Tri-Swim Shampoo, Tri-Swim Hair Conditioner, and Tri-Swim Body Wash. 

Are these the only pools you have?

Yes, we teach in the constant current SwimLabs Pools because they are the perfect environment for learning to swim and for becoming a faster swimmer. 

For children learning to swim, the pools offer a warm, secure environment. There is less distraction and stimulation allowing the child to focus. We also have a bench inside the perimeter of the pool providing the child a secure and safe place to stand when not working with their coach.    

For competitive swimmers and triathletes, being in the SwimLabs pools provides our coaches a 360° view, including an underwater angle, of each swimmer’s stroke. Like a treadmill for a runner, our pools have a current that allows the swimmers to swim in place, enhancing the effectiveness of the videos captured. 

Our SwimLabs Pools are always kept between 90-92° Fahrenheit, increasing the comfort and efficiency of each lesson.

  

How does Auto-Payment Enrollment work for Private and Group Learn-to-Swim lessons? 

  1. Auto Payment allows your child to be enrolled in the same lesson, on the same day and time, for an ongoing period of time, guaranteeing your child a spot in that class (for Group lessons); or the same consistent schedule and instructor (for Private lessons).

  2. Recurring payments will be charged on the first business day of each month.

  3. Initial payment will be due upon registration and will be prorated to the first of the month. 

  4. There is a two-month minimum commitment. If you withdraw from Auto Payment Program prior to the end of the two-month minimum, you will be charged in full for the second month.

  5. Each month you will charged for the number of lessons based on the number of weeks for that month (for example, if there are 5 weeks in a month and you have 5 lessons for that month, you will be charged for all 5 lessons; if there is a holiday on one of your lesson days, you will not be charged for that lesson day.)
    1. Click Here to see the Monthly GROUP Auto-Pay fee schedule
    2. Click Here to see the Monthly PRIVATE Auto-Pay fee schedule

  6. Withdrawal Procedure: Your child will be enrolled in Auto-Payment until we receive email notification of withdrawal by the 15th of the prior month.

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