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Frequently Asked Questions

Here are the answers to some of the most popular questions we get asked


Starting a new activity can be overwhelming or intimidating. We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions! ace with:

Q. Do you offer a Free Trial?


Yes! We offer Free Trial classes for Group Lessons for new swimmers! Sign up today! *At participating locations only

Q. How do I sign up for Group Lessons?


To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private or Competitive Lessons?


To sign up for Private or Competitive Lessons, simply click the "Find a Class" button below and choose your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?


Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Swimmers who are not potty-trained are required to wear a reusable swim diaper.

Q. Do you offer make-ups?


No. We hope, for consistency and ease of learning, your child will be able to attend all of their lessons. We realize sometimes this is not always possible. However, in order to provide the best swim experience possible for all students, we do not allow students to make up lessons by moving in and out of classes. This additionally means we adapt a typical sport policy where no credits/refunds for missed lessons will be given.

Q. Do I have to start at the beginning of the month (when is the next session)?


No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!

Q. Do you have a big pool in addition to the endless pools?


Yes! We teach children learning to swim, in our warm water, inground pool. Occasionally we may also use our endless pools to fine tune technique or for a more secluded environment with less distraction, allowing the child to focus.

 Our endless pools are most often used for competitive swimmers and triathletes. Being in the SwimLabs pool with our video analysis technology provides our coaches a 360° view of each swimmer's stroke, including an underwater angle. Like a treadmill for a runner, our pools have a current that allows the swimmers to swim in place, enhancing the effectiveness of the videos captured.

Q. How does Auto-Payment work for Private and Group Lessons?


Auto-Payment reserves your swimmer's spot in the same group (same day and time) or private lesson time-slot every week ongoing.

Recurring payments will be charged on the first business day of each month and the initial payment will be due upon registration and if needed, will be prorated to the first of the month. Each month you will be charged for the number of lessons based on the number of weeks for that month. For example, if there are 5 weeks in a month and you have 5 lessons for that month, you will be charged for all 5 lessons. If there is a holiday on one of your lesson days, you will not be charged for that lesson day.

There is a two-month minimum commitment. If you withdraw from Auto-Payment prior to the end of the two-month minimum, you will be charged in full for the second month.

If you need to withdrawl from Auto-Payment, you must send an email by the 15th of the month prior to avoid being charged for the following month. There are no exceptions.

If you need to suspend from Auto-Payment, you must fill out a suspension form at the front desk. Swimmer's lessons can only be suspended for 2 months and SwimLabs will charge a holding fee of $10 per month that will then be reapplied to your account when you continue.

Clients who are on suspension and choose to discontinue lessons permanently will need to fill out a withdrawal form by the 15th of the month prior and will not be reimbursed for the holding fee. SwimLabs does not provide refunds for withdrawals during the current month or for forms turned in late.

*Phone calls or leaving a voicemail message does not constitute a written notice for withdrawals or suspensions.

Q. What’s the difference between Group Lessons and 4-Person Private Lessons?


Group Lessons are created around the level of your swimmer and SwimLabs places your swimmer in a group. The 4-Person Private Lessons are structured so that you can create your own “group” and you are responsible for providing all 4 swimmers.

Q. How do I withdrawal from lessons?


We hate to see you go! To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the customer portal on our website and complete the withdrawal option for your student. In order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you may receive a partial refund. Drops submitted between the 25th and the end of the month will result in a 50% refund and between the 1st and 7th of the following month will result in a refund of 25% of tuition. After the 7th, you are no longer eligible for a refund. 

SwimLabs Swim School


We’re here 7 days a week — Call us!
(262) 201-0522
6940 Green Bay Road, Kenosha, WI 53142   moreinfo@swimtasticswimlabs.com

Class Hours

  • Sunday
    9:30 AM - 1:30 PM CT
  • Monday
    3:30 PM - 7:30 PM CT
  • Tuesday
    8:30 AM - 12:30 PM | 3:30 PM - 7:30 PM CT
  • Wednesday
    8:30 AM - 12:30 PM | 3:00 PM - 7:30 PM CT
  • Thursday
    8:30 AM - 12:30 PM | 3:15 PM - 7:45 PM CT
  • Saturday
    8:00 AM - 12:00 PM CT


Find a Class


Jeff W.

“It's so useful to see video of your actual swimming and then immediately see video examples of ideal technique.”

Abigail. B.

“All three of my kids made huge improvements on their techniques and loved every minute of lessons with the fun teachers!”

Connie G.

“We have really seen improvement in my son's swimming technique and his overall enjoyment of swimming since we started SwimLabs.”