As the official swim school provider of USA Swimming, and the creators of a progressive curriculum developed by a network of Olympic champions, we know swimming!
SwimLabs® Swim School Policies & Procedures and Waiver & Release of Liability
The vast majority of our small group, semi-private or private lessons are 25-30 minutes in length, one day per week. Classes are held at the same time and day of the week during each week of the program. However, we do offer other lesson formats to address our various customer requirements. Please note the class description for each lesson format before you enroll.
There are no registration deadlines for the SwimLabs Swim School system. Students who are registered for lessons can sign up and join lessons at any time, subject to available capacity and the number of requested lessons, as solely determined by the SwimLabs Swim School location for which they have been registered.
Tuition and Fees
• Monthly program: Once your student is registered for classes within the monthly program, you will be billed for the first month’s tuition and an annual service fee. The amount of tuition for the first month will be determined based on the number of available classes remaining in that particular month. For each month thereafter, you will be billed monthly until you notify us of your desire to withdraw your student from classes (see “Withdrawing from Lessons” below). The monthly amounts of tuition may vary based on the number of weeks in each respective calendar month, and will be billed on the 25th day of the month preceding the calendar month in which the classes will be held. For example, if you enroll your student in January, you will be billed the tuition and fees for January at the time of enrollment, and then you will be billed on January 25 for the tuition and fees corresponding to classes held in February. Tuition rates may differ according to location, day and/or time of the lessons provided.
• Promotional bundles, packages, camps or clinics: Once your student is registered for classes as part of any promotional bundle, package, camp or clinic, you will be billed the full amount of the tuition for such program; plus an annual service fee.
Annual Service Fee
An annual service fee must be paid by you for each student when he/she is registered for any of the above programs regardless of the length of program. Thereafter, the annual service fee will be billed during the month of your registration anniversary and is not refundable or transferable for any reason. The amount of the annual service fee varies by location.
Methods of Payment
Electronic payments are the only payment methods accepted by the SwimLabs Swim School system. Electronic payments include credit cards, debit cards and EFT/ACH transfers (electronic transfers from your bank account where you supply us with your bank routing number and account number). Checks and cash are not accepted. You are responsible for making sure your method of payment remains current and valid. In the event your method of payment lapses for any reason and we are unable to collect payment from you, your student(s) may be withdrawn from classes at the sole determination of the SwimLabs Swim School system. In some cases, third party payment arrangements will be accepted (please see below).
Tuition and Annual Service Fee Paid by Third-Party
Tuition and the annual service fee for any program can be paid on behalf of a student by a third-party (i.e., someone who is not a parent of the student). Any third-party payer must execute a third-party payer agreement and provide his or her credit card information. Such credit card information will be used to bill the third-party payer for the duration of any swim lesson program in which the student is enrolled, unless the third-party payer instructs otherwise. In the event the third party payer fails or refuses to pay any amounts due for lessons provided to the student, the customer who originally registered the student for swim lessons will be responsible for any unpaid tuition and annual service fee payments due to the SwimLabs Swim School system.
Refunds and Cancellations after Initial Registration
We will grant you a full refund (of the applicable tuition and the annual service fee) if you cancel your student’s initial registration for a program within the first 48 hours after you have paid the tuition and annual service fee for such program. No refund will be provided in connection with any cancellations made after this 48-hour time period, regardless of the reason for such cancellation. Please understand that when you enroll your student in a program, you are reserving a slot in a program that is in high demand and could be filled by other students. As a result, your payment for reserving a slot in that program will be retained by the SwimLabs Swim School system even if your student does not attend any lessons provided in such program. Accordingly, it is your responsibility to make sure your vacations, appointments, and other activities do not interfere with any of the lessons in a program for which you have enrolled your student and paid for a slot in such program. For all package lessons, we require you to provide us with at least 24-hour notice to cancel or reschedule a particular lesson. If less than 24-hour notice is given, you will be charged a cancellation fee of $25 per absence for lessons involving non-Elite Coaches and a cancellation fee of $40 per absence for lessons involving Elite Coaches.
Withdrawing from Lessons
To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the customer portal on the SwimLabs Swim School website (www.SwimLabs.com) and complete the withdrawal option for your student. This customer portal is the only means by which a student can be withdrawn from lessons. Verbal or email withdrawal notifications are not valid. If you have a student enrolled in a monthly program, in order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you will receive a refund as follows:
|Weeks / Days after the Billing Date for the Next Month of Lessons||Percent of Refund You Will Receive|
|First week (including the 7th day)||50%|
|Second week (8th day to 14th day)||25%|
|After second week (15th day and after)||0%|
Make-Up Lesson Due to Facility Closure
In the event a facility is closed due to inclement weather, maintenance, or another reason, a make-up lesson might be scheduled at that particular SwimLabs Swim School location. If you are offered a make-up lesson, it must be completed within two (2) weeks of the originally scheduled (missed) class and is subject to availability, as solely determined by SwimLabs Swim School. If you are not offered a make-up lesson, your student’s account will be credited for the lesson(s) cancelled as a result of the facility closure. All such credits will be applied toward the tuition and fees for a future lesson (or lessons) only at the SwimLabs Swim School location at which they were issued (i.e. credits are not transferrable to another SwimLabs Swim School location). Such credits cannot be converted to cash or transferred to any other student. Credits expire one (1) year after the date on which they were applied to the student’s account.
Make-Up Lesson Due to Student Absence (at participating locations only)
Students are eligible for one (1) make-up lesson every calendar month due to the student’s absence. The make-up lesson must be completed within two (2) weeks from the date of the original absence and is subject to the availability of instructors and the facility at which the original lesson took place, as solely determined by the SwimLabs Swim School. No credit will be given if the student is subsequently unable to attend the scheduled make-up lesson. A student’s right to a make-up lesson cannot be transferred to any other student.
Instructor and Lesson Changes
While the SwimLabs Swim School does its best to accommodate requests for students to have specific instructors, it cannot guarantee such requests will be granted. Instructor substitutions, schedule modifications, and other changes can and will occur at the sole discretion of any SwimLabs Swim School location. If a lesson is not booked to capacity, every SwimLabs Swim School location reserves the unilateral right, based on its sole determination, to combine enrollment for various lessons in order to fill such lessons, to cancel, or to change the date, time, or level of any lesson at any time.
Please make sure your student is on time for lessons. Lessons begin and end at very specific times. Please arrive early enough so your student has time to stop by the bathroom, get changed and get his/her equipment ready before the lesson begins. If your student is more than 10 minutes late for a lesson, he or she will not be allowed to join that lesson.
Advancement of Students to the Next Class Level
Every student will learn skills at different rates. You should never look at another student and wonder why your student is not learning at the same pace as that other student. Swimming is a skill that takes time, patience and plenty of practice. Therefore, students will be evaluated regularly to determine if they have mastered the skills required in conjunction with a particular class level. Instructors will promote students to the next level when they believe they are ready.
Changing Areas, Restrooms, and Locker Rooms
Single sex changing rooms are for children five (5) years and younger. For older children, please use a family changing room.
In some cases, trial lessons may be offered by a SwimLabs Swim School. In order to book a trial lesson, you must complete and submit a registration form to the SwimLabs Swim School which will be providing the trial lesson to your student. Additionally, you must agree to all policies, procedures, waivers and other standard terms and conditions before your student can participate in the trial lesson.
Unless otherwise directed by their respective instructors, all students should wear a pair of goggles at every class. Although we do not offer loaner goggles, goggles are available for purchase at your local SwimLabs Swim Shop.
All students must wear appropriate swimwear.
All students under the age of three (3) years old and students who are not potty-trained must wear a reusable (non-disposable) swim diaper. Reusable diapers have a tighter fit, which helps to minimize the possibility of accidents in a pool. A swimsuit or a pair of shorts should be worn over the diaper. Even a small accident in the pool can result in a pool closure which could last as long as 24 hours. If in doubt, please do not take the chance. Reusable (non-disposable) swim diapers are available for purchase at your local SwimLabs Swim Shop.
Any students who have hair long enough to get in their eyes, face or mouth might be required by their SwimLabs Swim School to wear a swim cap in order to enhance their comfort. Swim caps are available for purchase at your local SwimLabs Swim Shop.
Students must bring their own towels. Towels are not provided by the SwimLabs Swim School.
Please remain at the SwimLabs Swim School facility for the entire duration of your student’s lessons. If the lessons are conducted in a dedicated SwimLabs Swim School facility, please watch your student from the viewing area located in the lobby of the facility unless otherwise requested by the student’s instructor. Our goal is to give each student the best learning experience possible, so please refrain from interrupting your student’s lesson. If you wish to speak with your student’s instructor, please contact a representative at the facility’s front desk to coordinate a meeting with the instructor.
Please Keep Your Eyes on the Pool
Although we strive to have small classes and attentive instructors, it only takes an instant for a child to slip underwater. If this occurs, please alert us immediately in any way possible. And when this occurs (and it does), the impact of the event will depend on the reaction of the parent. If possible, try to keep your momentary concern concealed behind a smiling, encouraging face, in which there will be a very good chance your child will recover very quickly from the incident. We want to keep our students safe and nothing works better than having the helpful eyes of their parents and guardians on their activities at all times.
Food and Snacks
GLASS IS NEVER ALLOWED ON THE POOL DECK. To keep the pool area clean, food and drink are not allowed in the pool area at any time. The only exception to this rule is bottled water as long as it is in a non-glass container.
An upset child will calm down much quicker when realizing he or she must focus on the instructor and Mom or Dad will return when the crying has stopped. Unless requested by the instructor, please remain in the lobby (Dedicated Facilities) when your child is crying.
Applicability of Terms and Conditions
It is your sole responsibility to ensure that anyone acting on your behalf in connection with the services offered at a SwimLabs Swim School is aware of, and complies with, the policies and procedures set forth herein.