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Frequently Asked Questions

Here are the answers to some of the most popular questions we get asked! 

DO YOU HAVE A QUESTION? WE’RE HERE TO HELP!

Starting a new activity can be overwhelming or intimidating. We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. Do you offer a Free Trial?

A.

No, we do not offer Free Trial classes at the moment.

Q. How do I sign up for Group Lessons?

A.

To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private or Competitive Lessons?

A.

To sign up for Private or Competitive Lessons, simply click the "Find a Class" button below and choose your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Swimmers who are not potty-trained are required to wear a reusable swim diaper.

Q. Do you offer make-ups?

A.

Life happens, we get it! Swimmers are eligible* for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 2 weeks of the absence and are based on schedule availability.

Q. Do I have to start at the beginning of the month (when is the next session)?

A.

No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!

Q. Do you have a big pool in addition to the endless pools?

A.

Yes! We teach children learning to swim, in our warm water, inground pool. Occasionally we may also use our endless pools to fine tune technique or for a more secluded environment with less distraction, allowing the child to focus.

 Our endless pools are most often used for competitive swimmers and triathletes. Being in the SwimLabs pool with our video analysis technology provides our coaches a 360° view of each swimmer's stroke, including an underwater angle. Like a treadmill for a runner, our pools have a current that allows the swimmers to swim in place, enhancing the effectiveness of the videos captured.

Q. How do I withdraw from lessons?

A.

We hate to see you go! To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the customer portal on our website and complete the withdrawal option for your student. In order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you may receive a partial refund. Drops submitted between the 25th and the end of the month will result in a 50% refund and between the 1st and 7th of the following month will result in a refund of 25% of tuition. After the 7th, you are no longer eligible for a refund.

SwimLabs Swim School

Newington

We’re here 7 days a week — Call us!
(860) 222-0485
77 Pane Road, Unit 3, Newington, CT 06111   moreinfo@swimlabs.com

Class Hours

  • Sunday
    8:30AM - 12:00PM
  • Monday
    8:30AM - 12:00PM | 4:00PM - 7:00PM
  • Tuesday
    4:00PM - 7:00PM
  • Wednesday
    4:00PM - 7:00PM
  • Thursday
    8:30AM - 12:00PM | 4:00PM - 7:00PM
  • Friday
    Closed
  • Saturday
    8:30AM - 12:00PM
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TESTIMONIALS

Jeff W.

“It's so useful to see video of your actual swimming and then immediately see video examples of ideal technique.”

Abigail. B.

“All three of my kids made huge improvements on their techniques and loved every minute of lessons with the fun teachers!”

Connie G.

“We have really seen improvement in my son's swimming technique and his overall enjoyment of swimming since we started SwimLabs.”