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Frequently Asked Questions

Here are the answers to some of the most popular questions we get asked

Do you have a question? We’re here to help!

Starting a new activity can be overwhelming or intimidating. We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions! ace with:

Q. Do you offer a Free Trial?


Yes! We offer Free Trial classes for Group Lessons for new swimmers! Sign up today! *At participating locations only

Q. How do I sign up for Group Lessons?


To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private or Competitive Lessons?


To sign up for Private or Competitive Lessons, simply click the "Find a Class" button below and choose your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?


Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Swimmers who are not potty-trained are required to wear a reusable swim diaper.

Q. Do you offer make-ups?


Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 2 weeks of the absence and are based on schedule availability.

Q. Do I have to start at the beginning of the month (when is the next session)?


No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!

Q. Do you have a big pool in addition to the endless pools?


No... We teach in the SwimLabs endless pools because they are the perfect environment for learning to swim and for fine-tuning technique! For children learning to swim, the pools offer a warm, secure environment with less distraction, allowing the child to focus. We also have a bench inside the perimeter of the pool providing swimmers a secure and safe place to stand when waiting their turn.

For competitive swimmers and triathletes, being in the SwimLabs pool provides our coaches a 360° view of each swimmer's stroke, including an underwater angle. Like a treadmill for a runner, our pools have a current that allows the swimmers to swim in place, enhancing the effectiveness of the videos captured.

Q. What is your cancellation policy for Private Lessons?


We require 48-hour notice for Private Lesson cancellations and rescheduling. If you call to cancel or reschedule within this window, you will be charged a $25 late cancel/reschedule fee. Any lessons late cancelled with an elite coach will be charged a $40 late cancel/reschedule fee.

If you are on Auto-Pay for Private ofr Group Lessons, you must notify us by the 15th of the month prior to stopping lessons.

Q. What’s the difference between Group Lessons and 4-Person Private Lessons?


Group Lessons are created around the level of your swimmer and SwimLabs places your swimmer in a group. The 4-Person Private Lessons are structured so that you can create your own “group” and you are responsible for providing all 4 swimmers.

Q. How do I withdrawal from lessons?


We hate to see you go! To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the customer portal on our website and complete the withdrawal option for your student. In order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you may receive a partial refund. Drops submitted between the 25th and the end of the month will result in a 50% refund and between the 1st and 7th of the following month will result in a refund of 25% of tuition. After the 7th, you are no longer eligible for a refund. 

SwimLabs Swim School

The Woodlands (North)

We’re here 7 days a week — Call us!
(281) 688-5993
9420 College Park Dr. Suite 130, The Woodlands, TX 77384   thewoodlandsinfo@swimlabs.com

Class Hours

  • Sunday
    9:00am - 3:00pm
  • Monday
    2:00pm - 8:00pm
  • Tuesday
    2:00pm - 8:00pm
  • Wednesday
    2:00pm - 8:00pm
  • Thursday
  • Friday
  • Saturday
    9:00am - 3:00pm

Ready to Swim?

Find My Swim Level


Jeff W.

“It's so useful to see video of your actual swimming and then immediately see video examples of ideal technique.”

Abigail. B.

“All three of my kids made huge improvements on their techniques and loved every minute of lessons with the fun teachers!”

Connie G.

“We have really seen improvement in my son's swimming technique and his overall enjoyment of swimming since we started SwimLabs.”