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Frequently Asked Questions

Here are the answers to some of the most popular questions we get asked

Do you have a question? We’re here to help!

Starting a new activity can be overwhelming or intimidating. We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions! ace with:

Q. Do you offer a Free Trial?

A.

Yes! We offer Free Trial classes for Group Lessons for new swimmers! Sign up today! *At participating locations only

Q. How do I sign up for Group Lessons?

A.

To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private or Competitive Lessons?

A.

To sign up for Private or Competitive Lessons, simply click the "Find a Class" button below and choose your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Swimmers who are not potty-trained are required to wear a reusable swim diaper.

Q. Do you offer make-ups?

A.

Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 3 weeks of the absence and are based on schedule availability.

Q. Do I have to start at the beginning of the month (when is the next session)?

A.

No, you can jump in today! We offer a rolling start date so your swimmer can start at any point!

Q. Do you have a big pool in addition to the endless pools?

A.

No... We teach in the SwimLabs endless pools because they are the perfect environment for learning to swim and for fine-tuning technique! For children learning to swim, the pools offer a warm, secure environment with less distraction, allowing the child to focus. We also have a bench inside the perimeter of the pool providing swimmers a secure and safe place to stand when waiting their turn.

For competitive swimmers and triathletes, being in the SwimLabs pool provides our coaches a 360° view of each swimmer's stroke, including an underwater angle. Like a treadmill for a runner, our pools have a current that allows the swimmers to swim in place, enhancing the effectiveness of the videos captured.

Q. How does Auto-Payment work for Private and Group Lessons?

A.

Auto-Payment reserves your swimmer's spot in the same group (same day and time) or private lesson time-slot every week ongoing.

Recurring payments will be charged on the first business day of each month and the initial payment will be due upon registration and if needed, will be prorated to the first of the month. Each month you will be charged for the number of lessons based on the number of weeks for that month. For example, if there are 5 weeks in a month and you have 5 lessons for that month, you will be charged for all 5 lessons. If there is a holiday on one of your lesson days, you will not be charged for that lesson day.

There is a two-month minimum commitment. If you withdraw from Auto-Payment prior to the end of the two-month minimum, you will be charged in full for the second month.

If you need to withdrawl from Auto-Payment, you must send an email by the 15th of the month prior to avoid being charged for the following month. There are no exceptions.

If you need to suspend from Auto-Payment, you must fill out a suspension form at the front desk. Swimmer's lessons can only be suspended for 2 months and SwimLabs will charge a holding fee of $10 per month that will then be reapplied to your account when you continue.

Clients who are on suspension and choose to discontinue lessons permanently will need to fill out a withdrawal form by the 15th of the month prior and will not be reimbursed for the holding fee. SwimLabs does not provide refunds for withdrawals during the current month or for forms turned in late.

*Phone calls or leaving a voicemail message does not constitute a written notice for withdrawals or suspensions.

Q. What is your cancellation policy for Private Lessons?

A.

We require 48-hour notice for Private Lesson cancellations and rescheduling. If you call to cancel or reschedule within this window, you will be charged a $25 late cancel/reschedule fee. Any lessons late cancelled with an elite coach will be charged a $40 late cancel/reschedule fee.

If you are on Auto-Pay for Private ofr Group Lessons, you must notify us by the 15th of the month prior to stopping lessons.

Q. What’s the difference between Group Lessons and 4-Person Private Lessons?

A.

Group Lessons are created around the level of your swimmer and SwimLabs places your swimmer in a group. The 4-Person Private Lessons are structured so that you can create your own “group” and you are responsible for providing all 4 swimmers.

Q. How do I withdrawal from lessons?

A.

We hate to see you go! To withdraw from lessons, you can log into your account and complete the withdrawal form by the 15th of the month before you'd like to stop lessons. If you forget to withdrawal before the 15th of the month you will incur a late withdrawl fee. See fee schedule below:

Withdrawal date remains unchanged at the 15th of the month
$0 Late Withdrawal Fee if they withdrawal before Billing
Once billed, 50% refund within 7 days
25% refund between the 8th day and 14th day
No refund after the 14th day

Verbal or email withdrawal notifications are not valid.

SwimLabs Swim School

The Woodlands

We’re here 7 days a week — Call us!
(281) 972-8600
9420 College Park Drive, Suite 130, The Woodlands, TX 77384   moreinfo@swimlabs.com

Class Hours

  • Sunday
    Elite Lessons by appointment only
  • Monday
    9:00 AM - 2:00 PM CT | 4:00 PM - 8:00 PM
  • Tuesday
    9:00 AM - 2:00 PM CT | 4:00 PM - 8:00 PM
  • Wednesday
    9:00 AM - 2:00 PM CT | 4:00 PM - 8:00 PM
  • Thursday
    9:00 AM - 2:00 PM CT | 4:00 PM - 8:00 PM
  • Friday
    Elite Lessons by appointment only
  • Saturday
    9:00 AM - 2:00 PM CT
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TESTIMONIALS

Jeff W.

“It's so useful to see video of your actual swimming and then immediately see video examples of ideal technique.”

Abigail. B.

“All three of my kids made huge improvements on their techniques and loved every minute of lessons with the fun teachers!”

Connie G.

“We have really seen improvement in my son's swimming technique and his overall enjoyment of swimming since we started SwimLabs.”