Careers at SwimLabs
Orange County

Job Description

Drive successful SwimLabs business through excellence on the aquatics side of the business.

Responsibilities

- Hiring, Training and Developing People
- Training of SwimLabs Instructors: Facilitation of entire training program for SwimLabs instructors including the curriculum and practical trainings of the SwimLabs Level 1 and Level 2 programs.  
  > Must be able to communicate detailed SwimLabs training programs to instructors with various levels of experience
  > Maintain the high standard of teaching requirements of SwimLabs Swim School
  > Detailed management of training schedules to make sure that training requirements are met

- Instructor Review Program: Facilitation of Quarterly and Annual reviews for all instructors.  
  > Scheduling and management of Quarterly Review process, which includes management of the Peer-to-Peer program
  > In collaboration with the SwimLabs Operations Manager, conducting and communicating annual reviews for all instructors
  > Must be able to critique employee performance and communicate feedback effectively  
  > Must be able to identify employee deficiencies and provide supplemental training

- Ongoing Education: Development and communication of ongoing education material to instructors.
  > Promotes continuing education and development of instructors
  > Communication of training provided by Corporate or development of material needed by local staff
  > Should have knowledge of current competitive swimming techniques  

- Poolroom and Equipment Room Management: Management of all poolroom and equipment room operations including ongoing maintenance, cleaning, and chemical usage.
  > CPO Certification required
  > Maintains pools according to local health department requirements  
  > Keeps the poolroom clean and operational to high SwimLabs standards
  > Manages usage and supply of all chemicals, tools, and equipment
  > Manages equipment and keeps all functionality at all times
  > Delegates responsibilities to staff and oversees teamwork  

- Frontline Technical Support: Responsible for all technology involved with lessons.  
  > Maintenance of computer and camera systems
  > Acts as first responder to technical issues
  > Works with Corporate IT Specialist to address ongoing maintenance and immediate technical issues

- Staff Culture: Development and continuation of positive work environment for all staff that maintains exceptional lesson quality and outstanding customer service.
  > Maintaining a safe, secure, and legal work environment
  > Developing a team-like atmosphere that encourages instructors to collaborate and learn from each other
  > Implementation of team building activities that lead to employee retention

- Work closely with SwimLabs Operations Manager on many business related duties including, but not limited to:
  > Recruiting, selecting, and converting prospective applicants into SwimLabs Instructors
  > Scheduling training, classes, staff availability, and on-going education 

Qualifications

- Strong organizational skills
- Interpersonal skills
- Coached for a minimum of 2 years
- Effective communication skills
- Passionate about swimming
- Background in swimming
- Undergraduate degree preferred
- CPO Certification required

Job Description

Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintains facility appearance and cleanliness.

Responsibilities

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
• Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments.
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.
• Prepares and tracks donations to non-profit organizations.
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.
• Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities.

Qualifications

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Strong communication skills including telephone, verbal and written communication, and listening
• Experience with computer scheduling software
• Experience using spreadsheets and word processing software such as Microsoft Windows
• Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
  • CPR & First Aid Certified

Job Description

Accomplishes department objectives by teaching clients how to swim; maintaining facility cleanliness; participating in special promotional events; providing exceptional customer service.

Responsibilities

Teaches group swim classes and private lessons to all ages and abilities; conducts lessons according to SwimLabs training; upholds company core values and displays competence in performing expectations.

Provides accountability by submitting lesson plans in a timely manner; completes lesson notes for private lessons; communicates issues or questions to management.

Establishes strategic goals by using lesson plans; builds relationship with clients; is prepared to teach upon arrival to work; is safe and competent to be left alone.

Accomplishes responsibilities outside of teaching objectives by documenting completed tasks; takes initiative to find work; uses sound judgment to make decisions.

Maintains quality service by enforcing quality and customer service standards; provides a safe and comfortable environment for all clients; resolves issues; identifying needs; recommending system improvements.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.

Contributes to team effort by accomplishing related results as needed.

Qualifications

Customer Service, Performance Management, Lesson Management, Quality Management, Effective Communication, Results Driven, Team Oriented, Teachable, Handles Pressure, Giving Feedback, CPR & First Aid Certified, SwimLabs Level I Certified.

Job Description

The ideal candidate has a passion for swimming, stroke technique, and values continuous education. You must enjoy working with swimmers of all ages and abilities, from new swimmers to national level swimmers. You should have a welcoming, bright personality, professional appearance, is very well organized, punctual and has a positive can-do attitude.

Responsibilities

Duties include (but are not limited to):

• Coaching and instructing triathletes, competitive and elite swimmers of all ages and abilities
• Utilize and execute a session using "Dartfish Video Analysis" software
• Participation in swim team days providing instruction & detailed video stroke analysis sessions
• Participation in SwimLabs "Starts & Turns" Clinics - providing in-water guidance on effective racing starts and turns for competitive efficiency
• Maintaining a clean working environment

Qualifications

Minimum Qualifications (must have 2+ of the following):

• A strong background in swimming- minimum of state qualifying time(s)  
• Swimming at the collegiate level  
• 5+ years experience coaching swim team  
• 4+ years experience on a competitive swim team  
• 5+ years experience coaching an adult/teen triathlon team
• Competitive experience in triathlon and/or open water racing 

Preferred Skills & Experience:

• Results Driven: is motivated to accomplish goals
• Foster Teamwork: creates a positive culture with staff and clients
• Handles Pressure: can complete tasks in a busy environment
• Experience with video analysis: Dartfish Video Analysis Software, Coach’s Eye, etc.
• Some college experience
• Current CPR & First Aid Certifications

We are looking for a passionate individual with a love for swimming, working with people of all ages and abilities, loves teaching, and can function in a very busy environment. If this describes you, you might be a perfect fit for our team.